Shipping Policy — Active Fitness Canada

Last updated: August 25, 2025

Where We Ship & Free Shipping

We ship across Canada.
Free shipping applies to most Canadian addresses.
Free shipping does not apply to Yukon (YT), Northwest Territories (NT), Nunavut (NU) and certain rural/remote areas, including postal codes A0K, A0P, A0Q, A0R, and X0A–Y9Z. Orders to these locations may incur a remote-area surcharge or may be unavailable.

Orders are processed promptly.
A tracking number will be emailed within 24 hours after your order ships.
You can track your shipment anytime on the carrier’s website once you receive your tracking number.

Transit times are estimates only and may vary due to weather, carrier volume, remote locations, or other factors.

If no one is available at delivery, the driver may leave the package at your door or attempt redelivery.
Carriers make up to two (2) redelivery attempts. If unsuccessful, your parcel will be held at a local station for a limited time (“a few days”).
If not collected within the hold period, the parcel may be returned to our warehouse. Additional shipping fees may apply for reshipment.

If the package appears damaged at delivery, write “Package Damaged” when signing.
Keep all packaging (inner and outer boxes, padding, labels) and email us immediately at info@activefitnesscanada.com with photos of the product and packaging.
Do not discard packaging; claims cannot be processed without it.
We are not directly liable for loss, theft, or damage in transit. We will file a claim with the carrier and arrange parts or a replacement as applicable once the claim is accepted.

We’re here to help. Contact info@activefitnesscanada.com.